As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
: Using stereo-3D hardware in its different solutions is not new, but most available applications use these Hardware only for a better visualization of 3d-reconstructions. It is an...
Kay Melzer, Hans-Gerd Lipinski, Dietrich H. W. Gr&...
ISO 9001 is a standard for quality management systems while CMMI is a model for process improvement. If an organization that has achieved ISO registration wishes to improve proces...
Chanwoo Yoo, Junho Yoon, Byungjeong Lee, Chong-Won...
Interactive information visualization systems rely on widgets to allow users to interact with the data and modify the representation. We define interactive legends as a class of c...
Nathalie Henry Riche, Bongshin Lee, Catherine Plai...
Mobile agents provide an effective and flexible style to develop advanced distributed systems. In order to promote interoperability and ensure the quality of mobile agent systems,...
Junhua Ding, Dianxiang Xu, Yi Deng, Peter J. Clark...