This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
The aim of process mining is to identify and extract process patterns from data logs to reconstruct an overall process flowchart. As business processes become more and more comple...
A real world challenging task of the web master of an organization is to match the needs of user and keep their attention in their web site. So, only option is to capture the intu...
In this paper we propose a data intensive approach for inferring sentence-internal temporal relations. Temporal inference is relevant for practical NLP applications which either e...
Knowledge Management (KM) is a field that has attracted much attention both in academic and practitioner circles. Most KM projects appear to be primarily concerned with knowledge ...