Analysis and design patterns are well established as a convenient and reusable way to build high-quality object-oriented software. Patterns combine experience and good practices t...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Modern enterprise, web, and multimedia applications are generating unstructured content at unforeseen volumes in the form of documents, texts, and media files. Such content is gen...
Krishna Kunchithapadam, Wei Zhang, Amit Ganesh, Ni...
More and more users are contributing and sharing more and more contents on the Web via the use of content hosting sites and social media services. These user–generated contents ...
The goal of our work is to help users make more informed choices about what physical activities they undertake. One example is to provide relevant information to help someone choo...
Adrienne H. Andrew, Yaw Anokwa, Karl Koscher, Jona...