Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
Abstract. We address the challenge of adaptation in open systems. Open systems are characterized by interactions among autonomous and heterogeneous participants. In such systems, e...
Fabiano Dalpiaz, Amit K. Chopra, Paolo Giorgini, J...
Detection of multiple people is a key element for social robot design and it is a requirement for effective human-robot interaction. However, it is not an easy task, especially in...
Digital ecosystems, or IT-ecosystems (ITEs), are composed of multiple and independent entities such as individuals, organizations, services, software, and applications. Together, ...
The dynamic and collaborative nature of mobile and sensor networks raises the issue of how connected mobile devices can be trusted. Despite the existing security paradigms such as...