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PVLDB
2008
137views more  PVLDB 2008»
13 years 8 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
ER
2010
Springer
135views Database» more  ER 2010»
13 years 7 months ago
Adaptation in Open Systems: Giving Interaction Its Rightful Place
Abstract. We address the challenge of adaptation in open systems. Open systems are characterized by interactions among autonomous and heterogeneous participants. In such systems, e...
Fabiano Dalpiaz, Amit K. Chopra, Paolo Giorgini, J...
IBERAMIA
2010
Springer
13 years 7 months ago
Detection of Multiple People by a Mobile Robot in Dynamic Indoor Environments
Detection of multiple people is a key element for social robot design and it is a requirement for effective human-robot interaction. However, it is not an easy task, especially in...
José Alberto Méndez-Polanco, Ang&eac...
JTAER
2010
100views more  JTAER 2010»
13 years 7 months ago
Determinants of Consumers' Perceived Trust in IT-Ecosystems
Digital ecosystems, or IT-ecosystems (ITEs), are composed of multiple and independent entities such as individuals, organizations, services, software, and applications. Together, ...
Klaus-Peter Wiedmann, Nadine Hennigs, Dieter Varel...
PROCEDIA
2010
153views more  PROCEDIA 2010»
13 years 7 months ago
Conceptual framework for dynamic trust monitoring and prediction
The dynamic and collaborative nature of mobile and sensor networks raises the issue of how connected mobile devices can be trusted. Despite the existing security paradigms such as...
Olufunmilola Onolaja, Rami Bahsoon, Georgios Theod...