With current projections regarding the growth of Internet sales, online retailing raises many questions about how to market on the Net. While convenience impels consumers to purch...
George Prassas, Katherine C. Pramataris, Olga Papa...
Abstract. The connectivity generated by the Internet is opening unprecedented opportunities of automating business-to-business collaborations. As a result, organisations of all siz...
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
Abstract. At present, network users have to manage a set of authentication credentials (usually a username/password pair) for every service with which they are registered. Single S...
Loose coupling is often cited as a defining characteristic of service-oriented architectures. Interactions between services take place via messages in an asynchronous environment ...