Many businesses are now using online communities to interact with their customers and to realise the many benefits such communities offer. However, there remains little understand...
Abundance of user contributions does not necessarily indicate sustainability of an online community. On the contrary, excessive contributions in the systems may result in “inform...
As online communities proliferate, methods are needed to explore and capture patterns of activity within them. This paper focuses on the problem of identifying active subgroups wi...
As online review systems become increasingly prevalent it is imperative for companies to evaluate their involvement in online ratings. Despite the widespread popularity of online ...