Internet based services, particularly asynchronous communication services, offer an environment suited to the rise of knowledge communities. Knowledge communities, or invisible co...
Informal conversations occur all day long among employees. These conversations allow employees to share experience such as innovative ideas for performing a task. Internalizing th...
Lori Baker-Eveleth, Suprateek Sarker, Daniel M. Ev...
Both online and off, people frequently perform particular social roles. These roles organize behavior and give structure to positions in local networks. As more of social life bec...
Eric Gleave, Howard T. Welser, Thomas M. Lento, Ma...
Amidst constant innovation in information and communication technologies, a new pattern of work is emerging. Hierarchical authority structures are giving way to greater decision-m...
Several attempts have been made to analyze customer behavior on online E-commerce sites. Some studies particularly emphasize the social networks of customers. Users' reviews ...