We analyze help-seeking strategies in two large tech support boards and observe a number of previously unreported differences between tech support boards and other types of online...
Online communities of different types have become an important part of the daily internet life of many people within the last couple of years. Both research and business have show...
Finding ways of reducing undesired behavior in online interactions is at the forefront of the social computing research agenda. One promising way to reduce perceived “bad behavi...
Jens Riegelsberger, Scott Counts, Shelly Farnham, ...
Increasingly, online systems depend on user contributions such as posts, ratings, tags, and comments. Many of these systems wish to encourage broader participation or the contribut...
As users navigate online social spaces, they encounter numerous personal profiles, each displaying a unique constellation of attributes. How do users make sense of this informatio...