This case study describes the adoption of an enterprise identity management(IdM) system in an insurance organization. We describe the state of the organization before deploying th...
Pooya Jaferian, David Botta, Kirstie Hawkey, Konst...
A software development project coordinates work by using work items that represent customer, tester, and developer found defects, enhancements, and new features. We set out to fac...
This paper presents a phenomenological investigation of project managers' experiences with the implementation of web-based employee service systems (ESS), a domain that has w...
Abstract: Governmental processes are complex and knowledge-intensive. Most process management systems fail to support them in an adequate way. On the other hand semantic technologi...
: There are many different ways to specify the requirements of complex software systems, and the optimal methods often vary according to the problem domain. We apply and compare tw...