In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Determining the provenance of data, i.e. the process that led to that data, is vital in many disciplines. For example, in science, the process that produced a given result must be...
Simon Miles, Steve Munroe, Michael Luck, Luc Morea...
Government agencies globally are facing problems such as illegal immigration, terrorism, and disease diagnosis and control. Solutions to these problems rely heavily on collaborati...
Seema Degwekar, Jeff DePree, Stanley Y. W. Su, How...
Background: The Biodiversity Heritage Library (BHL) is a large digital archive of legacy biological literature, comprising over 31 million pages scanned from books, monographs, an...
In order to navigate huge document collections efficiently, tagged hierarchical structures can be used. For users, it is important to correctly interpret tag combinations. In this ...