Most of all software systems have to be changed after their initial deployment. This is not only because of changing knowledge and expectations about our domains and systems, but a...
Robert Hirschfeld, Katsuya Kawamura, Hendrik Bernd...
The growth of Internet technologies has unleashed a wave of innovations that are having tremendous impact on the way organisations interact with their partners and customers. It h...
Service Oriented Architecture (SOA) promotes the utilization of available services to develop completely new applications in a context which has not been foreseen as these services...
Whenever the characteristics of a service grid environment are addressed, issues related to openness and dynamism pop out first. Such issues do affect the definition and handling o...
Donglai Li, Yanbo Han, Haitao Hu, Jun Fang, Xue Wa...
Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT ...