Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
The typical approach to finding minimum levels of resources that still allow support and operational performance goals to be met for military aircraft is based on a manual trial-a...
Air traffic control (ATC) is based on voice communication between pilots and controllers and uses a highly task and domain specific language. Due to this very reason, spoken langu...
Next generation wireless communications system will be required to support the seamless delivery of voice, video and data with high quality. Delivering hard Quality of Service (QO...
Handling audio and video in a digital environment requires timely delivery of data. This paper describes the principles adopted in the design of the Pandora networked multi-media ...