10 search results - page 1 / 2 » Optimizing Call Center Staffing Using Simulation and Analyti... |
MANSCI
2008
13 years 6 months ago
2008
We consider the problem of minimizing staffing costs in an inbound call center, while maintaining an acceptable level of service in multiple time periods. The problem is complicat...
ANOR
2004
13 years 6 months ago
2004
We present an iterative cutting plane method for minimizing staffing costs in a service system subject to satisfying acceptable service level requirements over multiple time perio...
WSC
2008
13 years 9 months ago
2008
Staffing and scheduling optimization in large multiskill call centers is time-consuming, mainly because it requires lengthy simulations to evaluate performance measures and their ...
TRANSCI
2008
13 years 6 months ago
2008
The traffic assignment problem with elastic demands can be formulated as an optimization problem, whose objective is sum of a congestion function and a disutility function. We pro...
WSC
2008
13 years 9 months ago
2008
In this paper we develop a two stage algorithm for scheduling call centers with strict SLAs and arrival rate uncertainty. The first cut schedule can be developed in less than a mi...