This paper reports on a research study concerning the integration of electronic commerce (EC) into the pre-sales business processes of small firms. By means of a field survey, 17 ...
: The business process revolution has had two impacts on project management: the recognition of a process perspective (such as the 39 appearing in the PMBOK), and the acknowledgeme...
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
This paper develops a new framework for explaining the dynamic aspects of business models in value webs. As companies move from research to roll-out and maturity three forces caus...
It has long been argued that the organizational structure and reporting relationships of the IT functional area profoundly affects organizational performance. However, since most ...