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ICIS
1997
13 years 9 months ago
Selling in the era of the "Net": integration of electronic commerce in small firms
This paper reports on a research study concerning the integration of electronic commerce (EC) into the pre-sales business processes of small firms. By means of a field survey, 17 ...
William J. Kettinger, Gary Hackbarth
WM
2003
13 years 9 months ago
Experience Management within Project Management Processes
: The business process revolution has had two impacts on project management: the recognition of a process perspective (such as the 39 appearing in the PMBOK), and the acknowledgeme...
Maya Kaner, Reuven Karni
HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
14 years 2 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
HICSS
2006
IEEE
108views Biometrics» more  HICSS 2006»
14 years 1 months ago
Dynamic Business Model Framework for Value Webs
This paper develops a new framework for explaining the dynamic aspects of business models in value webs. As companies move from research to roll-out and maturity three forces caus...
Harry Bouwman, Ian MacInnes
HICSS
2006
IEEE
130views Biometrics» more  HICSS 2006»
14 years 1 months ago
Governance of the IT Function: Valuing Agility and Quality of Training, Cooperation and Communications
It has long been argued that the organizational structure and reporting relationships of the IT functional area profoundly affects organizational performance. However, since most ...
Felipe Csaszar, Eric K. Clemons