As more firms embrace CRM as a core business strategy, it is getting more important to assess firms’ CRM readiness and performance for diagnosing, guiding, managing, and evaluat...
Workflow management technology has evolved from efficiency-oriented process automation tools to knowledge network building and support systems. This paper presents a workflow mana...
: Today, electronic cross-company collaboration is about to gain significant momentum, but still shows weaknesses with respect to productivity, flexibility and quality: A lack of s...
Abstract. The aim of this paper is to show how the use of social networks may help users to behave as modelers they trust. Users are guided in this respect within the context of an...
Web services have greatly leveraged the world of Business-to-Business (B2B) communication and promise a lot more through dynamic service composition. In order to compose Web servi...