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CIMCA
2005
IEEE
13 years 9 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
JCM
2008
101views more  JCM 2008»
13 years 7 months ago
WiMAX: The Innovative Broadband Wireless Access Technology
The telecommunication industry has been through disruptive times, but data networking service revenue has continued to rise. The telecom industry is expected to continue to grow as...
Abdulrahman Yarali, Saifur Rahman, Bwanga Mbula
HPDC
2000
IEEE
14 years 3 days ago
dQUOB: Managing Large Data Flows using Dynamic Embedded Queries
The dQUOB system satis es client need for speci c information from high-volume data streams. The data streams we speak of are the ow of data existing during large-scale visualizat...
Beth Plale, Karsten Schwan
WMASH
2004
ACM
14 years 1 months ago
Smart edge server: beyond a wireless access point
Wireless access at cafes, airports, homes and businesses have proliferated all over the globe with several different Wireless Internet Service Providers. Similarly, digital media ...
Geetha Manjunath, Tajana Simunic, Venkatesh Krishn...
WWW
2005
ACM
14 years 8 months ago
Middleware services for web service compositions
WS-* specifications cover a variety of issues ranging from security and reliability to transaction support in web services. However, these specifications do not address web servic...
Anis Charfi, Mira Mezini