This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
The telecommunication industry has been through disruptive times, but data networking service revenue has continued to rise. The telecom industry is expected to continue to grow as...
The dQUOB system satis es client need for speci c information from high-volume data streams. The data streams we speak of are the ow of data existing during large-scale visualizat...
Wireless access at cafes, airports, homes and businesses have proliferated all over the globe with several different Wireless Internet Service Providers. Similarly, digital media ...
WS-* specifications cover a variety of issues ranging from security and reliability to transaction support in web services. However, these specifications do not address web servic...