This paper deals with the Change Management process within IT Service Management. Change Management includes several activities, some of which need to evaluate the risk exposure as...
E-contracts are used to describe the supply and the consumption details of e-services within a business process. The establishment of e-contracts in a given application domain usu...
Marcelo Fantinato, Maria Beatriz Felgar de Toledo,...
Software failures can lead to substantial costs for the user. Existing models for software reliability prediction do not provide much insight into this financial impact. Our appro...
Franz Brosch, Ralf Gitzel, Heiko Koziolek, Simone ...
Service level agreements (SLAs) impose many nonfunctional requirements on services. Business analysts specify and check these requirements in business process models using tools s...
Hua Xiao, Brian Chan, Ying Zou, Jay W. Benayon, Bi...
Abstract: Modern enterprises face the challenge to survive in an ever changing environment. One commonly accepted means to address this challenge and further enhance survivability ...
Stephan Aier, Sabine Buckl, Ulrik Franke, Bettina ...