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WM
2003
13 years 11 months ago
Experience Management within Project Management Processes
: The business process revolution has had two impacts on project management: the recognition of a process perspective (such as the 39 appearing in the PMBOK), and the acknowledgeme...
Maya Kaner, Reuven Karni
ECIS
2000
13 years 11 months ago
Information Systems Research Education in Australasia: Continuing the Past or Gearing Up for the Future
As the information systems discipline grows, so do the number of programs offering graduate research degrees (GRD). In Australasia these include one year post-graduate (honors) pr...
Beverley G. Hope, M. Fergusson
ECAI
2010
Springer
13 years 11 months ago
ANTIPA: an agent architecture for intelligent information assistance
Abstract. Human users trying to plan and accomplish informationdependent goals in highly dynamic environments with prevalent uncertainty must consult various types of information s...
Jean Oh, Felipe Meneguzzi, Katia P. Sycara
BIRTHDAY
2010
Springer
13 years 10 months ago
The Edge of Graph Transformation - Graphs for Behavioural Specification
The title of this paper, besides being a pun, can be taken to mean either the frontier of research in graph transformation, or the advantage of using graph transformation. To focus...
Arend Rensink
BPM
2010
Springer
128views Business» more  BPM 2010»
13 years 10 months ago
Content-Aware Resolution Sequence Mining for Ticket Routing
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...