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NAACL
2004
13 years 9 months ago
Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models
Organizations are increasingly turning to spoken dialog systems for automated call routing to reduce call center costs. To maintain quality service even in cases of failure, these...
Tim Paek, Eric Horvitz
CHI
2008
ACM
14 years 8 months ago
Improving the performance of motor-impaired users with automatically-generated, ability-based interfaces
We evaluate two systems for automatically generating personalized interfaces adapted to the individual motor capabilities of users with motor impairments. The first system, SUPPLE...
Krzysztof Z. Gajos, Jacob O. Wobbrock, Daniel S. W...
IPTPS
2005
Springer
14 years 1 months ago
Clustering in P2P Exchanges and Consequences on Performances
— We propose here an analysis of a rich dataset which gives an exhaustive and dynamic view of the exchanges processed in a running eDonkey system. We focus on correlation in term...
Stevens Le-Blond, Jean-Loup Guillaume, Matthieu La...
TSMC
2008
117views more  TSMC 2008»
13 years 6 months ago
Discovery of High-Level Behavior From Observation of Human Performance in a Strategic Game
This paper explores the issues faced in creating a sys-4 tem that can learn tactical human behavior merely by observing5 a human perform the behavior in a simulation. More specific...
Brian S. Stensrud, Avelino J. Gonzalez
IMECS
2007
13 years 9 months ago
The Evaluation Study of Customer Satisfaction Based on Gray - AHP Method for B2C Electronic-Commerce Enterprise
—Under electronic commerce, how to raise the consumers’ degree of satisfaction and gain the consumers’ loyalty have become the key factor relating with whether e-commerce ent...
Minghe Wang, Peide Liu, Guoli Ou