In email-based discussion lists (DLs), messages resident in archives, email clients and elsewhere are persistent. One way of examining persistent messages is through the eyes of l...
As online groups grow in number and type, understanding lurking is becoming increasingly important. Recent reports indicate that lurkers make up over 90% of online groups, yet lit...
In this paper we present the results of a field study of Avaaj Otalo (literally, “voice stoop”), an interactive voice application for small-scale farmers in Gujarat, India. T...
Neil Patel, Deepti Chittamuru, Anupam Jain, Paresh...