Our study proposes mutual aid platforms for the resolution of uncommon or non-conforming cases in both administrative and commercial procedures. On reviewing inter-customer interac...
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted customer relationship management (CRM) implementation ...
Malte Geib, Annette Reichold, Lutz Kolbe, Walter B...
A framework for requirements analysis is proposed that accounts for individual and personal goals, and the effect of time and context on personal requirements. The implications of...
Alistair G. Sutcliffe, Stephen Fickas, McKay Moore...
Social networks and collaborative tagging systems are rapidly gaining popularity as primary means for sorting and sharing data: users tag their bookmarks in order to simplify infor...
Documents are recommended by computer-based systems normally according to their prominence in the document reference network. Based on the requirements identified in a concrete u...