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JCP
2006
118views more  JCP 2006»
13 years 7 months ago
Online Mutual Aid, "RAQ": A Study of Anonymous and Traceable Interactions
Our study proposes mutual aid platforms for the resolution of uncommon or non-conforming cases in both administrative and commercial procedures. On reviewing inter-customer interac...
Akiko Orita
HICSS
2005
IEEE
176views Biometrics» more  HICSS 2005»
14 years 1 months ago
Architecture for Customer Relationship Management Approaches in Financial Services
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted customer relationship management (CRM) implementation ...
Malte Geib, Annette Reichold, Lutz Kolbe, Walter B...
RE
2005
Springer
14 years 1 months ago
Personal and Contextual Requirements Engineering
A framework for requirements analysis is proposed that accounts for individual and personal goals, and the effect of time and context on personal requirements. The implications of...
Alistair G. Sutcliffe, Stephen Fickas, McKay Moore...
CSE
2009
IEEE
13 years 11 months ago
Social Tagging in Query Expansion: A New Way for Personalized Web Search
Social networks and collaborative tagging systems are rapidly gaining popularity as primary means for sorting and sharing data: users tag their bookmarks in order to simplify infor...
Claudio Biancalana, Alessandro Micarelli
SAC
2006
ACM
14 years 1 months ago
Trust-enhanced visibility for personalized document recommendations
Documents are recommended by computer-based systems normally according to their prominence in the document reference network. Based on the requirements identified in a concrete u...
Claudia Hess, Klaus Stein, Christoph Schlieder