To improve the performance of call-reason analysis at contact centers, we introduce a novel method to extract call-reason segments from dialogs. It is based on the following two c...
Many private and/or public organizations have been reported to create and monitor targeted Twitter streams to collect and understand users’ opinions about the organizations. Tar...
The paper presents methods of retrieving blog posts containing opinions about an entity expressed in the query. The methods use a lexicon of subjective words and phrases compiled ...
In this paper, we address both standard and focused retrieval tasks based on comprehensible language models and interactive query expansion (IQE). Query topics are expanded using a...
This article provides description about the grammar checking system developed for detecting various grammatical errors in Punjabi texts. This system utilizes a fullform lexicon fo...