To enable businesses to maximise value and achieve benefits from electronic commerce, it is imperative to identify, analyse and overcome challenges that lie ahead those engaging i...
In this contribution, we study companies engaging in B2C-E-Commerce and their ability to manage the relationship with their customers. We refer to this as companies’ ECCRM-capab...
Virtually every Internet user on the planet uses the powerful free tools offered by a handful of information service providers in many aspects of their personal and professional l...
Electronic commerce servers have a significant presence in today’s Internet. Corporations require good performance for their business processes. To date, little empirical evide...
Qing Wang, Dwight J. Makaroff, H. Keith Edwards, R...