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WSC
1998
13 years 9 months ago
Using Simulation in Call Centers
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Vivek Bapat, Eddie B. Pruitte Jr.
WSC
2000
13 years 9 months ago
Product-mix analysis with Discrete Event Simulation
Discrete Event Simulation (DES) has been used as a design and validation tool in various production and business applications. DES can also be utilized for analyzing the product-m...
Raid Al-Aomar
BPM
2009
Springer
143views Business» more  BPM 2009»
13 years 9 months ago
MDPE Workbench - A Solution for Performance Related Decision Support
Abstract. Continuous optimization of business process execution including its adaptation to changes within the market environment or the company itself becomes increasingly importa...
Mathias Fritzsche, Jendrik Johannes, Sebastian Cec...
CORR
2011
Springer
221views Education» more  CORR 2011»
13 years 3 months ago
Course on System Design (structural approach)
—The article describes a course on system design (structural approach) which involves the following: issues of systems engineering; structural models; basic technological problem...
Mark Sh. Levin
CISS
2010
IEEE
13 years 2 days ago
Real-time video quality monitoring for mobile devices
Due to the explosion of various video applications and services it is becoming increasingly important to accurately measure video quality in real-time. Since reference information...
Tao Liu, G. Cash, Wen Chen, Chunhua Chen, Jeffrey ...