Service Management controls how business services are developed and delivered to customers. Business services must be flexible negotiable between customer and provider. Temporal a...
The user-centric service creation paradigm set out in Web 2.0 technologies on the Internet allows users to define and share their new content and applications. Open services and in...
Knowledge management (KM) and organizational learning (OL) have developed in both divergent and convergent ways. In particular, these fields have relatively distinct intellectual ...
This paper will examine and categorize potential business model scenarios for online music. The virtualization of music leads to market uncertainties. On the supply side, the offer...
As the basis of value creation increasingly depends on the leverage of the intangible assets of firms, Knowledge Management Systems (KMS) are emerging as powerful sources of compe...