In this paper we propose to include two up-to-date separate concepts, namely social computing and usability metrics, in intelligent interaction agents to enhance a user-centred, ad...
Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by eit...
We present an integrated approach for reasoning about and learning conversation patterns in multiagent communication. The approach is based on the assumption that information abou...
Michael Rovatsos, Felix A. Fischer, Gerhard Wei&sz...
In last years, trust and reputation has been gaining increasing interest in multi-agent systems (MAS). To address this issue, we propose in this paper a maintenance-based trust me...
There are many e-commerce applications on the web. A common shortcoming is the lack of customer service and marketing analysis tools in most ecommerce web sites. In order to overc...