The state of service management practice and the developments in ICT-efficiency research prompt the call for managerial relevance, normative theory building and the conceptualizat...
Increasing use of e-government has raised issues about the privacy of information provided by citizens to government. This paper explores the experiences and concerns of New Zeala...
The paper presents a critical inquiry into the relationship between Computer-Mediated Communication (CMC) and progressive rationalisation in modern organisations. By drawing on th...
We describe Livenotes, a shared whiteboard system and educational practice that uses wireless communication and tablet computing to support real-time conversations within small gr...
Matthew Kam, Jingtao Wang, Alastair Iles, Eric Tse...
The Special Interest Group on Computer Human Interaction (SIGCHI) has had a successful history of 20 years of growth in its numbers and influence. To help guide the continued evol...
Ben Shneiderman, Stuart K. Card, Donald A. Norman,...