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BPM
2006
Springer
128views Business» more  BPM 2006»
13 years 11 months ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
MASCOTS
2003
13 years 9 months ago
Quantifying the Properties of SRPT Scheduling
This paper uses a probe-based sampling approach to study the behavioural properties of Web server scheduling strategies, such as Processor Sharing (PS) and Shortest Remaining Proc...
Mingwei Gong, Carey L. Williamson
ICSE
2011
IEEE-ACM
12 years 11 months ago
Understanding broadcast based peer review on open source software projects
Software peer review has proven to be a successful technique in open source software (OSS) development. In contrast to industry, where reviews are typically assigned to specific ...
Peter C. Rigby, Margaret-Anne D. Storey
TACAS
2009
Springer
127views Algorithms» more  TACAS 2009»
14 years 2 months ago
From Tests to Proofs
We describe the design and implementation of an automatic invariant generator for imperative programs. While automatic invariant generation through constraint solving has been exte...
Ashutosh Gupta, Rupak Majumdar, Andrey Rybalchenko
CANDC
2011
ACM
12 years 8 months ago
Distributed creative cognition in digital filmmaking
This paper reports on an empirical study that uses a Grounded Theory approach to investigate the creative practices of Machinima filmmakers. Machinima is a new digital film produc...
Nicholas Davis, Boyang Li, Brian O'Neill, Mark Rie...