— Two rate SLAs become increasingly popular in today’s Internet, allowing a customer to save money by paying one price for committed traffic and a much lower price for additio...
Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT ...
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
In today’s complex and highly dynamic computing environments, systems/services have to be constantly adjusted to meet Service Level Agreements (SLAs) and to improve resource uti...
Yuan Chen, Subu Iyer, Xue Liu, Dejan S. Milojicic,...
Abstract. Moving towards a global market of services requires flexible infrastructures that will deal with the inevitable semantic heterogeneity that occurs during the negotiation ...