Computing utilities are emerging as an important part of the infrastructure for outsourcing computer services. One of the major objectives of computing utilities is to maximize the...
The development of the World Wide Web has changed the way we think about information. Information on the web is distributed, updates are made asynchronously and resources come onli...
— Design of Service Level Agreements (SLAs) emerges as an increasingly important discipline in business-oriented IT management. In this work, we study utility maximization of con...
David Breitgand, Elean A. Henis, Onn Shehory, John...
If an organization depends on the service quality provided by another organization it often enters into a bilateral service level agreement (SLA), which mitigates outsourcing risk...
In open systems, independent services exist in administrative domains outside that of the consumers of those services. Current standards exist to create management interfaces to a...