—This paper discusses multi-issue negotiation between agents such as providers and consumers in a group decision making environment. The outcome of such encounters depends on two...
Fahmida Abedin, Kuo-Ming Chao, Nick Godwin, Hisbel...
Web and grid services are quickly maturing as a technology that allows for the integration of applications belonging to different administrative domains, enabling much faster and ...
Ana Carolina Barbosa, Jacques Philippe Sauvé...
The emerging paradigms of service oriented architectures and utility-based computing have the potential to greatly reduce the cost of data management. Data management service prov...
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
This paper describes a Rule Based Service Level Agreement language called RBSLA which is based on RuleML. With this language SLAs can be implemented in a machine readable syntax w...