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» Precise Service Level Agreements
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AINA
2009
IEEE
14 years 14 days ago
Preference Ordering in Agenda Based Multi-issue Negotiation for Service Level Agreement
—This paper discusses multi-issue negotiation between agents such as providers and consumers in a group decision making environment. The outcome of such encounters depends on two...
Fahmida Abedin, Kuo-Ming Chao, Nick Godwin, Hisbel...
FGCS
2006
101views more  FGCS 2006»
13 years 7 months ago
Evaluating architectures for independently auditing service level agreements
Web and grid services are quickly maturing as a technology that allows for the integration of applications belonging to different administrative domains, enabling much faster and ...
Ana Carolina Barbosa, Jacques Philippe Sauvé...
IEEESCC
2005
IEEE
14 years 29 days ago
Satisfying Database Service Level Agreements while Minimizing Cost through Storage QoS
The emerging paradigms of service oriented architectures and utility-based computing have the potential to greatly reduce the cost of data management. Data management service prov...
Frederick Reiss, Tapas Kanungo
WSC
2007
13 years 9 months ago
Partial cross training in call centers with uncertain arrivals and global service level agreements
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
CIMCA
2005
IEEE
14 years 1 months ago
RBSLA A declarative Rule-based Service Level Agreement Language based on RuleML
This paper describes a Rule Based Service Level Agreement language called RBSLA which is based on RuleML. With this language SLAs can be implemented in a machine readable syntax w...
Adrian Paschke