In this paper, we describe work-in-progress in comparing user satisfaction ratings after user tests with ratings obtained following actual use of a digital music library software....
This paper proposes a novel approach for predicting user satisfaction transitions during a dialogue only from the ratings given to entire dialogues, with the aim of reducing the c...
Search engine advertising has become a significant element of the Web browsing experience. Choosing the right ads for the query and the order in which they are displayed greatly a...
The public sector provides a variety of services to citizens. The delivery of information for these services over electronic means such as the Internet forms an important componen...
Thomas A. Horan, Tarun Abhichandani, Raghuvira Ray...
The success of Skype has inspired a generation of peer-topeer-based solutions for satisfactory real-time multimedia services over the Internet. However, fundamental questions, suc...