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» Predictive Analysis for Customer Relationship Management
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IMCS
2007
93views more  IMCS 2007»
13 years 7 months ago
Strategies for successful CRM implementation
Purpose – Customer relationship management (CRM) is an information system that tracks customers’ interactions with the firm and allows employees to instantly pull up informat...
ThuyUyen H. Nguyen, Joseph S. Sherif, Michael Newb...
ISESE
2003
IEEE
14 years 22 days ago
Analogy Based Prediction of Work Item Flow in Software Projects: a Case Study
A software development project coordinates work by using work items that represent customer, tester, and developer found defects, enhancements, and new features. We set out to fac...
Audris Mockus
HICSS
2005
IEEE
154views Biometrics» more  HICSS 2005»
14 years 1 months ago
Market Structure and the Predictability of Electricity System Line Flows: An Experimental Analysis
Robert Thomas has shown, using simulations of experimental results, that the power flow on any line in an electric network is linearly proportional to the total system load when t...
Nodir Adilov, Thomas Light, Richard E. Schuler, Wi...
JCIT
2007
125views more  JCIT 2007»
13 years 7 months ago
Development Multi-Enterprise Collaborative Enterprise intelligent decision support system
Enterprise Resource Planning (ERP) and related systems such as Supply Chain Management (SCM) and Customer Relationship Management (CRM) are incorporating decision support tools an...
Ming-Chang Lee, Jung-Fang Cheng
ANOR
2006
82views more  ANOR 2006»
13 years 7 months ago
The efficiency of joint decision making in buyer-supplier relationships
This paper examines the effectiveness of joint decision making within 87 pairs of buyer-supplier relationships in manufacturing. Joint decision making is an important attribute of ...
Markus Biehl, Wade D. Cook, David A. Johnston