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» Preference Based Customer Models for Electronic Banking
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IMECS
2007
13 years 8 months ago
The Evaluation Study of Customer Satisfaction Based on Gray - AHP Method for B2C Electronic-Commerce Enterprise
—Under electronic commerce, how to raise the consumers’ degree of satisfaction and gain the consumers’ loyalty have become the key factor relating with whether e-commerce ent...
Minghe Wang, Peide Liu, Guoli Ou
DSS
2006
170views more  DSS 2006»
13 years 7 months ago
Adoption of internet banking: An empirical study in Hong Kong
This study investigates how customers perceive and adopt Internet Banking (IB) in Hong Kong. We developed a theoretical model based on the Technology Acceptance Model (TAM) with a...
T. C. Edwin Cheng, David Y. C. Lam, Andy C. L. Yeu...
EOR
2010
99views more  EOR 2010»
13 years 7 months ago
Mathematical programming models for revenue management under customer choice
We study a network airline revenue management problem with discrete customer choice behavior. We discuss a choice model based on the concept of preference orders, in which custome...
Lijian Chen, Tito Homem-de-Mello
HICSS
2002
IEEE
207views Biometrics» more  HICSS 2002»
14 years 9 days ago
Multi-channel Pricing for Financial Services
For several years, the financial services industry has discovered the opportunities of different channels like the Internet, call-centers, WAP etc. Many banks built up separate di...
Jochen Dzienziol, Michael Eberhardt, Annette Renz,...
SOUPS
2010
ACM
13 years 11 months ago
Usably secure, low-cost authentication for mobile banking
This paper explores user authentication schemes for banking systems implemented over mobile phone networks in the developing world. We analyze an authentication scheme currently d...
Saurabh Panjwani, Edward Cutrell