Abstract. We have explored the role of user modelling in live help systems for e-commerce web sites. There are several potential benefits with user modelling in this context: 1) H...
The rapid growth of mobile devices has made it challenging for users to maintain a consistent digital history among all their personal devices. Even with a variety of cloud computi...
Current Web search tools do a good job of retrieving documents that satisfy the wide range of intentions that people associate with a query – but do not do a very good job of di...
Query suggestion has been an effective approach to help users narrow down to the information they need. However, most of existing studies focused on only popular/head queries. Si...
Query-based web search is an integral part of many people’s daily activities. Most do not realize that their search history can be used to identify them (and their interests). I...