A critical aspect of any explanation module is the set of user questions the system will be able to address. However, there has been relatively little work on listing and organizi...
Deborah L. McGuinness, Alyssa Glass, Michael Wolve...
Contact center agents typically respond to email queries from customers by selecting predefined answer templates that relate to the questions present in the customer query. In th...
Rahul Malik, L. Venkata Subramaniam, Saroj Kaushik
This paper proposes a system to facilitate exchange of information by automatically finding experts, competent in answering a given question. Our objective is to provide an onlin...
In rule-based systems, goal-oriented computations correspond naturally to the possible ways that an observation may be explained. In some applications, we need to compute explanat...
This paper describes the creation of a state-of-the-art answer type detection system capable of recognizing more than 200 different expected answer types with greater than 85% pre...