A customer reported problem (or Trouble Ticket) in software maintenance is typically solved by one or more maintenance engineers. The decision of allocating the ticket to one or m...
—Cloud resources are usually priced in multiple markets with different service guarantees. For example, Amazon EC2 prices virtual instances under three pricing schemes — the su...
: As service management systems are deployed in an open service market environment, the pressures on their developers to shorten development times and improve the flexibility of sy...
EGovernment would be a lot easier if it could be handled like eBusiness. Unfortunately there are organizational and legal obstacles that make it virtually impossible. The security...
This paper presents a development process with particular focus on non-functional properties. The process is built around the concept of measurements at different levels of abstra...