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APSEC
2007
IEEE
14 years 1 months ago
Incentive Compatible Mechanisms for Group Ticket Allocation in Software Maintenance Services
A customer reported problem (or Trouble Ticket) in software maintenance is typically solved by one or more maintenance engineers. The decision of allocating the ticket to one or m...
Karthik Subbian, Ramakrishnan Kannan, Raghav Kumar...
ICDCS
2012
IEEE
11 years 9 months ago
Towards Optimal Capacity Segmentation with Hybrid Cloud Pricing
—Cloud resources are usually priced in multiple markets with different service guarantees. For example, Amazon EC2 prices virtual instances under three pricing schemes — the su...
Wei Wang, Baochun Li, Ben Liang
JNSM
2000
74views more  JNSM 2000»
13 years 7 months ago
A Review of Approaches to Developing Service Management Systems
: As service management systems are deployed in an open service market environment, the pressures on their developers to shorten development times and improve the flexibility of sy...
David Lewis
HICSS
2003
IEEE
105views Biometrics» more  HICSS 2003»
14 years 19 days ago
New Software Development Paradigms and Possible Adoption for Security
EGovernment would be a lot easier if it could be handled like eBusiness. Unfortunately there are organizational and legal obstacles that make it virtually impossible. The security...
Matthias Günter, Michael Gisler, Bianca von B...
IASTEDSE
2004
13 years 8 months ago
A software development process supporting non-functional properties
This paper presents a development process with particular focus on non-functional properties. The process is built around the concept of measurements at different levels of abstra...
Simone Röttger, Steffen Zschaler