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» Probabilistic workflow mining
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WWW
2006
ACM
14 years 10 months ago
Mining clickthrough data for collaborative web search
This paper is to investigate the group behavior patterns of search activities based on Web search history data, i.e., clickthrough data, to boost search performance. We propose a ...
Jian-Tao Sun, Xuanhui Wang, Dou Shen, Hua-Jun Zeng...
KDD
2002
ACM
127views Data Mining» more  KDD 2002»
14 years 10 months ago
Mining knowledge-sharing sites for viral marketing
Viral marketing takes advantage of networks of influence among customers to inexpensively achieve large changes in behavior. Our research seeks to put it on a firmer footing by mi...
Matthew Richardson, Pedro Domingos
KDD
2008
ACM
142views Data Mining» more  KDD 2008»
14 years 10 months ago
Efficient ticket routing by resolution sequence mining
IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
BPM
2009
Springer
157views Business» more  BPM 2009»
13 years 11 months ago
ProM: The Process Mining Toolkit
Nowadays, all kinds of information systems store detailed information in logs. Examples of such systems include classical workflow management systems (Staffware), ERP systems (SAP)...
Wil M. P. van der Aalst, Boudewijn F. van Dongen, ...
KDD
2006
ACM
143views Data Mining» more  KDD 2006»
14 years 10 months ago
Mining for misconfigured machines in grid systems
Grid systems are proving increasingly useful for managing the batch computing jobs of organizations. One well known example for that is Intel which uses an internally developed sy...
Noam Palatin, Arie Leizarowitz, Assaf Schuster, Ra...