A well-known security and identification problem involves the creation of secure but usable identification and authentication tools that the user is fully motivated to adopt. We d...
Few users of computer applications seek help from the documentation. This paper reports the results of an empirical study of why this is so and examines how, in real work, users s...
This paper offers a solution to the mode problem in computer sketch/notetaking programs. Conventionally, the user must specify the intended "draw" or "command"...
: If multiple evaluators analyse the outcomes of a single user test, the agreement between their lists of identified usability problems tends to be limited. This is called the ‘e...
Arnold P. O. S. Vermeeren, Ilse van Kesteren, Math...
We performed a study of Facebook users to examine how they coped with limitations of the Facebook privacy settings interface. Students graduating and joining the workforce create ...
Serge Egelman, Andrew Oates, Shriram Krishnamurthi