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» Procedure based help desk system
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IUI
2000
ACM
14 years 27 days ago
Procedure based help desk system
In this paper, we describe an outline of “Procedure based help desk system”. Preparing enough amounts of contents for help desk system is important for constructing an efficie...
Akira Takano, Yuko Yurugi, Atsushi Kanaegami
ECAI
2006
Springer
14 years 6 days ago
CBR-TM: A New Case-Based Reasoning System for Help-Desk Environments
Juan Ángel García-Pardo, Stella Hera...
SIGUCCS
2000
ACM
14 years 26 days ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
SIGUCCS
2000
ACM
14 years 26 days ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie
SIGUCCS
2004
ACM
14 years 1 months ago
Online solutions: looking to the future of knowledgeBase management
The Princeton University Help Desk KnowledgeBase (KB) is a searchable online information system that publishes Princetonspecific computer solutions to better serve the University ...
Annie Saunders