Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
Enterprise Systems (ES) can be understood as the de facto standard for holistic operational and managerial support within an organization. Most commonly ES are offered as commerci...
Christian Janiesch, Alexander Dreiling, Ulrike Gre...
Currently, software development organizations are increasingly interested in adopting agile processes and practices. The organizations, however, need procedures and methods for sup...
Many techniques have been discovered to improve performance of bulk data transfer protocols which use large messages. This paper describes a technique that improves protocol perfo...
The OPC is one of the most important component in the electrophotography process. So far its surface defects which degrade print quality were inspected by human-eye. We have devel...