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DSOM
2008
Springer
13 years 11 months ago
SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
Claudio Bartolini, Cesare Stefanelli, Mauro Torton...
EDOC
2006
IEEE
14 years 1 months ago
Integrated Configuration of Enterprise Systems for Interoperability -- Towards Process Model and Business Document Specification
Enterprise Systems (ES) can be understood as the de facto standard for holistic operational and managerial support within an organization. Most commonly ES are offered as commerci...
Christian Janiesch, Alexander Dreiling, Ulrike Gre...
EUROSPI
2005
Springer
14 years 3 months ago
Deploying Agile Practices in Organizations: A Case Study
Currently, software development organizations are increasingly interested in adopting agile processes and practices. The organizations, however, need procedures and methods for sup...
Minna Pikkarainen, Outi Salo, Jari Still
SIGCOMM
1996
ACM
14 years 2 months ago
Speeding up Protocols for Small Messages
Many techniques have been discovered to improve performance of bulk data transfer protocols which use large messages. This paper describes a technique that improves protocol perfo...
Trevor Blackwell
MVA
1994
119views Computer Vision» more  MVA 1994»
13 years 11 months ago
Development of Surface Inspection Machine for Organic Photo Conductor(OPC)
The OPC is one of the most important component in the electrophotography process. So far its surface defects which degrade print quality were inspected by human-eye. We have devel...
Osamu Nakayama, Shinji Kobayashi, Katsuyuki Omura,...