A Cloud may be seen as a type of flexible computing infrastructure consisting of many compute nodes, where resizable computing capacities can be provided to different customers. T...
Small to medium sized companies require a business control mechanism in order to monitor their modus operandi and analyse whether they are achieving their goals. A tool for the dec...
Cognitive task analysis (CTA) approaches are currently needed in many domains to provide explicit guidance on redesigning existing systems. This study used goal-directed task analy...
David B. Kaber, Noa Segall, Rebecca S. Green, K. E...
Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
Process management is a method for improving Boeing's business processes, however many aspects have been difficult to implement. eQuality is a software system based on a frame...
Jeffrey Bradshaw, Peter Holm, Oscar Kipersztok, Th...