Alaska Simulator is an interactive software tool developed at the University of Innsbruck which allows people to explore different approaches to process flexibility by using a fami...
Barbara Weber, Stefan Zugal, Jakob Pinggera, Werne...
: To provide effective support, process-aware information systems (PAIS) must not freeze existing business processes. Instead they should enable authorized users to deviate on-the-...
Manfred Reichert, Peter Dadam, Martin Jurisch, Ulr...
We provide precise high-level models for eight fundamental service interaction patterns, together with schemes for their composition into complex service-based business process int...
Answering performance to business queries, mainly of aggregated nature, known as On-Line Analytical Processing queries, depends heavily on the proper selection of multidimensional ...
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...