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» Process mining in CSCW systems
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CSCW
1999
ACM
13 years 6 months ago
Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work
No work is inherently either visible or invisible. We always "see" work through a selection of indicators: straining muscles, finished artifacts, a changed state of affai...
Susan Leigh Star, Anselm Strauss
SIGMOD
2007
ACM
160views Database» more  SIGMOD 2007»
14 years 7 months ago
AutoDomainMine: a graphical data mining system for process optimization
Aparna S. Varde, Elke A. Rundensteiner, Richard D....
CSCW
2000
ACM
13 years 6 months ago
A Knowledge-based Approach to Handling Exceptions in Workflow Systems
This paper describes a novel knowledge-based approach for helping workflow process designers and participants better manage the exceptions (deviations from an ideal collaborative ...
Mark Klein, Chrysanthos Dellarocas
CSCW
1996
ACM
13 years 11 months ago
Supporting Social Awareness @ Work Design and Experience
During the last year we have been designing and studying a computer based tool intended to strengthen social group awareness within a research laboratory. While awareness has been...
Konrad Tollmar, Ovidiu Sandor, Anna Schömer
CSCW
1996
ACM
13 years 11 months ago
Freeflow: Mediating Between Representation and Action in Workflow Systems
In order to understand some problems associated with workflow, we set out an analysis of workflow systems, identifying a number of basic issues in the underlying technology. This ...
Paul Dourish, Jim Holmes, Allan MacLean, Pernille ...