No work is inherently either visible or invisible. We always "see" work through a selection of indicators: straining muscles, finished artifacts, a changed state of affai...
This paper describes a novel knowledge-based approach for helping workflow process designers and participants better manage the exceptions (deviations from an ideal collaborative ...
During the last year we have been designing and studying a computer based tool intended to strengthen social group awareness within a research laboratory. While awareness has been...
In order to understand some problems associated with workflow, we set out an analysis of workflow systems, identifying a number of basic issues in the underlying technology. This ...
Paul Dourish, Jim Holmes, Allan MacLean, Pernille ...