In this paper, we describe two mission critical applications currently deployed by Telecom Italia in the Operations Support System domains. The first one called "Network Neut...
As service providers strive to improve the quality and efficiency of their IT (information technology) management services, the need to adopt a standard set of tools and processes...
Mobile B2E-applications (business-to-employee) can add significant value to a company's business, when large workforce divisions are involved in the execution of certain busi...
This paper examines the non-linear nature of progress on software projects. It asserts that this uneven accomplishment stems from the continuous need to drive value quickly in res...
Business visualization is becoming increasingly important, since managers recognize the power of human visual intuition in information-rich decision tasks. Nevertheless, despite i...