This paper discusses a Web-based simulation manager program that executes an Application Service Provider (ASP) event for a customer who does not possess the inhouse capability to...
Charles Marr, Christopher Storey, William E. Biles...
: Companies attempt to companies are attempting to find ways to improve their flexibility and responsiveness and in turn competitiveness by changing their operations strategy, meth...
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted customer relationship management (CRM) implementation ...
Malte Geib, Annette Reichold, Lutz Kolbe, Walter B...
Recently mobile agent technology has been recognised as a potential tool for realising distributed network fault management. The autonomy and mobility of such agents can help ensu...
The evolution of the global telecommunications industry into an open services market presents developers of telecommunication service and management systems with many new challeng...
David Lewis, Thanassis Tiropanis, Cliff Redmond, V...