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BPM
2010
Springer
128views Business» more  BPM 2010»
13 years 7 months ago
Content-Aware Resolution Sequence Mining for Ticket Routing
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
EMNLP
2008
13 years 8 months ago
Relative Rank Statistics for Dialog Analysis
We introduce the relative rank differential statistic which is a non-parametric approach to document and dialog analysis based on word frequency rank-statistics. We also present a...
Juan Huerta
IWANN
2009
Springer
14 years 1 months ago
Identifying Gene Ontology Areas for Automated Enrichment
Biomedical ontologies provide a commonly accepted scheme for the characterization of biological concepts that enable knowledge sharing and integration. Updating and maintaining an ...
Catia Pesquita, Tiago Grego, Francisco M. Couto
WWW
2003
ACM
14 years 8 months ago
Detecting web page structure for adaptive viewing on small form factor devices
Mobile devices have already been widely used to access the Web. However, because most available web pages are designed for desktop PC in mind, it is inconvenient to browse these l...
Yu Chen, Wei-Ying Ma, HongJiang Zhang
TASLP
2002
73views more  TASLP 2002»
13 years 7 months ago
Perceptual audio coding using adaptive pre- and post-filters and lossless compression
This paper proposes a versatile perceptual audio coding method that achieves high compression ratios and is capable of low encoding/decoding delay. It accommodates a variety of sou...
Gerald Schuller, Bin Yu, Dawei Huang, Bernd Edler