In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
This paper reports the trial of a wearable data capture device, SenseCam, as a resource for digital narratives and uses data from the trial to reflect on the models of the ,,mind ...
Richard H. R. Harper, David W. Randall, Nicola Smy...
The annotation of web sites in social bookmarking systems has become a popular way to manage and find information on the web. The community structure of such systems attracts spam...
Beate Krause, Christoph Schmitz, Andreas Hotho, Ge...
The requirements for secure document workflows in enterprises become increasingly sophisticated, with employees performing different tasks under different roles using the same pro...
Yacine Gasmi, Ahmad-Reza Sadeghi, Patrick Stewin, ...
Writing reliable software is difficult. It becomes even more difficult when writing scientific software involving floating-point numbers. Computers provide numbers with limite...