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WSC
2007
14 years 8 days ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
ACMDIS
2008
ACM
13 years 12 months ago
The past is a different place: they do things differently there
This paper reports the trial of a wearable data capture device, SenseCam, as a resource for digital narratives and uses data from the trial to reflect on the models of the ,,mind ...
Richard H. R. Harper, David W. Randall, Nicola Smy...
AIRWEB
2008
Springer
13 years 12 months ago
The anti-social tagger: detecting spam in social bookmarking systems
The annotation of web sites in social bookmarking systems has become a popular way to manage and find information on the web. The community structure of such systems attracts spam...
Beate Krause, Christoph Schmitz, Andreas Hotho, Ge...
CCS
2008
ACM
13 years 12 months ago
Flexible and secure enterprise rights management based on trusted virtual domains
The requirements for secure document workflows in enterprises become increasingly sophisticated, with employees performing different tasks under different roles using the same pro...
Yacine Gasmi, Ahmad-Reza Sadeghi, Patrick Stewin, ...
ISSTA
2010
ACM
13 years 12 months ago
Perturbing numerical calculations for statistical analysis of floating-point program (in)stability
Writing reliable software is difficult. It becomes even more difficult when writing scientific software involving floating-point numbers. Computers provide numbers with limite...
Enyi Tang, Earl T. Barr, Xuandong Li, Zhendong Su
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