Existing e-commerce applications on the web provide the users a relatively simple, browser-based interface to access available products. Customers are not provided with the same s...
Xiaojun Shen, T. Radakrishnan, Nicolas D. Georgana...
— Current Web servers use various API sets to access backend services. This model does not support service differentiation, overload control, caching of contents generated by bac...
Klaim (Kernel Language for Agents Interaction and Mobility) is an experimental language specifically designed to program distributed systems consisting of several mobile component...
Lorenzo Bettini, Viviana Bono, Rocco De Nicola, Gi...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Software agents help automate a variety of tasks including those involved in buying and selling products over the internet. The need for handling complex highly configurable produ...
Magda Bahaa Eldin Fayek, Ihab A. Talkhan, Khalil S...