Service composition is gaining momentum as the potential silver bullet for the envisioned Semantic Web. It purports to take the Web to unexplored efficiencies and provide a flexibl...
Brahim Medjahed, Athman Bouguettaya, Ahmed K. Elma...
Service order provisioning is an important telecommunication application that automates the process of providing telephone services in response to the customer requests. It is an ...
Mansoor Ansari, Linda Ness, Marek Rusinkiewicz, Am...
There is an increasing need for sharing data repositories containing personal information across multiple distributed and private databases. However, such data sharing is subject t...
Helpdesk databases are used to store past interactions between customers and companies to improve customer service quality. One common scenario of using helpdesk database is to fi...
Shenghuo Zhu, Tao Li, Zhiyuan Chen, Dingding Wang,...